StarTimes has rolled out a nationwide expansion of its Business Halls as part of a strategy to strengthen customer engagement, improve accessibility, and enhance service delivery across Kenya.
The digital television provider says the move is aimed at bringing its services closer to customers while deepening physical interaction with the brand. The new centres are designed to offer walk-in support, expert guidance, product sales, upgrades, and other StarTimes services under one roof.
With the expansion, StarTimes Business Halls are now operational in Upperhill and Buruburu in Nairobi, as well as in Emali, Mombasa, Ukunda, Malindi, Nakuru, Meru, Kisumu, Kisii, Eldoret, Kakamega, and Kapsabet—ensuring a wider national footprint.
Speaking on the rollout, StarTimes PR and Communications Officer Robert Ouma said the expansion is already strengthening customer relationships and improving service turnaround.
“This expansion has come in handy for both our customers and the business. We believe good customer service should not be far away, which is why we made a deliberate decision to move closer to our customers,” he said.
Ouma added that the physical centres allow StarTimes to offer timely support, build trust, and create meaningful face-to-face interactions that enhance the overall customer experience.
The company says the Business Halls, together with its dealership network, form part of a broader customer-centric strategy focused on convenience, service quality, and long-term growth—ensuring that wherever customers are, StarTimes services are always within reach.