A Nairobi lady is frustrated after hastily being given a notice to vacate her rented house after complaining about the sorry state of her apartment.
The tenant, Charity, at Faith Apartment in Imara Daima had complained about the constant water outages that can extend to about three weeks with the house’s management, Capital Care Homes.
Speaking to thevoice.co.ke, Charity said the management had not given them substantial communication about their water issue.
Instead, after complaining, the lady regretted that she and three other tenants had been asked to vacate.
“We have not had water for weeks with no substantial communication from the management. The representative on the ground is rude to us. The apartment is a health hazard, very dirty and rodent-infested. Buying water is very costly. They have refused to cater to our concerns and instead, they serve you a notice to vacate when you complain,” Charity said.
According to the notice seen by this publication, the lady is required to leave the house by October 31.
She added that their efforts to address the matter have been thwarted by the caretaker.
“The caretaker does not want to listen to us. When you talk to him, he is very rude. The apartment WhatsApp group where we used to air our grievances, he has changed the settings so that only admins can share messages. We are frustrated, he has blocked us from reaching the property owner to raise our issue. People with kids are risking diseases na 10th ikifika they will harass us to pay rent,” Charity added.
TUKO.co.ke reached out to Joel of Capital Care Homes, who acknowledged the water issue, saying they are working to resolve it.
Joel denied the claim he had asked the four tenants to vacate their houses for complaining about water.
He said the apartment’s owner wants his daughter to stay in one of the houses and there is no vacancy, so he had to ask one of them to leave.
However, Charity read malice in Joel’s defence saying then one tenant would have been asked to vacate, not four, “will the lady stay in four houses?” she posed.
The tenant also dismissed Joel’s claim that the water issue is affecting several apartments in the area, saying all the neighbouring houses have water.